Refund & Warranty Policy
Warranty Information (revised 8-02-2016)
DISCLAIMER:
THE PEMF 4000, PEMF QUANTA, NEUROTREK DIGITAL PRO AND ALL OTHER OFFERINGS ARE NOT INTENDED FOR THE DIAGNOSIS, TREATMENT, CURE, MITIGATION, OR PREVENTION OF DISEASE. THE PEMF 4000, PEMF QUANTA, NEUROTREK DIGITAL PRO, AND CERTAIN OTHER OFFERINGS ARE NOT RECOMMENDED FOR USE BY PERSONS WITH: ON-DEMAND PACEMAKERS, IMPLANTED ELECTRONICS, HISTORY OF SEIZURES, OR PREGNANT WOMEN.
No statement made on our website www.LemuriaTechnologies.com… no information provided by our employees… no manufacturer’s literature sometimes enclosed in our packaging… should be construed as a medical claim or representation that the products are intended for the diagnosis, cure, mitigation, treatment or prevention of disease or any other medical condition. Only a licensed medical provider can do this and you should contact such a practitioner if you have any doubts or have a medical condition. Our products are not medical devices and cannot be relied upon to supply medical benefits. We assume no liability risk involved in the use of the products we offer. We make no warranty, expressed or implied, other than the materials conform to applicable standard specifications.
All information contained herein is for educational purposes only. No health claims are intended and statements made here have not been evaluated or approved by the U.S. Food and Drug Administration. If you have a medical condition or if you seek medical advice, please consult your health care professional.
No medical claims are made for these products, express or implied. They are not medical devices and should not be used for the relief of any medical condition. Please consult with your licensed medical practitioner prior to use for any other purpose as the devices are not intended as a replacement for medical or psychological treatment. Our products are not intended to affect the structure or any function of the human body. These products are not approved for any purpose by the FDA.
HARDWARE
Lemuria Technologies, warrants to the original end user (“Customer”) that purchases a product new from Lemuria Technologies, or its authorized retailer, that the Lemuria Technologies’ original hardware products (i.e. PEMF 4000, PEMF Quanta, or NeuroTrek Digital Pro), but not the accessories, carry case or any other associated product (“Product”) will be free from defects in workmanship and materials, under normal intended use, for thirty (30) days from the date of original purchase. Other offerings are covered by their respective Manufacturer’s Warranty and Return policy. Lemuria Technologies’s sole obligation under this express warranty shall be, at Lemuria Technologies option and expense to replace the Product or part with a comparable product or part, repair the Product or part, or if neither repair nor replacement is reasonably available, Lemuria Technologies may, in its sole discretion, refund to Customer the purchase price paid for the Product or part. Replacement Products or Parts may be new or reconditioned. All Products or parts that are replaced become the property of Lemuria Technologies. Lemuria Technologies shall not be responsible for Customer’s or any third party’s software, firmware, information, or memory data contained in, sorted on, or integrated with any Products returned to Lemuria Technologies for repair, whether under warranty or not.
OBTAINING WARRANTY SERVICE
Warranty Service Periods
- Products Purchased New: 3 years
- Products Purchased Used / Refurbished: 1 year
** 1 Year Service Contracts Sold Separately after original warranty expiration.
The Customer must notify Lemuria Technologies by email at sales@LemuriaTechnologies.com of any defect in the Product within the applicable warranty period and provide dated proof of original purchase from Lemuria Technologies to obtain warranty service for the defect. Lemuria Technologies will provide a warranty service authorization (or RMA Number) in response to each such notice and the Customer must deliver that warranty service authorization (or RMA Number) with the Product or parts. Lemuria Technologies is not responsible for Customer Products or parts received without a warranty service authorization.
In the United States, Lemuria Technologies may ship a repaired Product or replacement Product as soon as reasonably possible, which will be no later than sixty (60) days after Lemuria Technologies receives the original Product. Repaired or replacement Products will be shipped to Customer at Lemuria Technologies’ expense. The repair and replacement process for Products or parts in locations outside of the United States will vary depending on Customer’s location.
Lemuria Technologies shall not be liable under this warranty if its testing and examination disclose that the alleged defect in the Product does not exist or was caused by misuse, neglect, improper installation or testing, unauthorized attempts to open, repair, or modify the Product, or any other cause beyond the range of the intended use, or by accident, fire, lightning, other hazards, or acts of God.
This warranty does not cover physical damage to the surface of the Product, including cracks or scratches on the outside casing. This warranty does not apply when the malfunction results from the use of this Product in conjunction with any unauthorized products and Lemuria Technologies determines that there is no fault with the Product itself.
GENERAL WARRANTY
SHIPPING:
Orders processed by 12:00 PM Pacific Standard Time Monday – Friday will be shipped within 48 hours, unless the products are on back order or stated otherwise. Please be aware that our shipping options are offered for weekday delivery only. PRICING: All prices are subject to change without prior notification. We are not responsible for misprints or out of stock items.
INTERNATIONAL:
All duties and taxes associated with international shipping charges are the responsibility of the customer.
STYLES:
Actual styles of some products and accessories may vary from the pictorial representation found in the catalog and / or web site.
REFUNDS:
Refunds are available within 30 days of purchase. To request a refund, the customer must notify Lemuria Technologies at Sales@LemuriaTechnologies.com and make arrangements to return the product undamaged in its original packaging within that period of time. Return shipping will be at the customer’s expense. Refunds will be made with the same method of payment as the original order. Credit card refunds may be made only to the same card used for the original purchase. The refund will be credited in up to 15 days after the return is received. If the product was paid for by check, a refund may take up to 45 days.
CROSS SHIPMENTS:
Cross shipments must be secured by credit card until the returned product is received in the Lemuria Technologies warehouse. Refund will be credited in 15 days after the return is received.
SHIPPING & HANDLING CHARGES:
Shipping and handling charges are non- refundable, including any charges incurred for COD orders, Saturday delivery or shipments that are refused.
Email us at sales@LemuriaTechnologies.com to request a Return Merchandise Authorization (RMA) number within 30 days of original purchase. RMA’s are only valid for 30 days (Postmarked by or Carrier Posted by the 30th day) and can only be obtained by emailing your request to this email address.
TO RETURN MERCHANDISE FOR REFUND OR EXCHANGE OBTAIN A RMA #
- All returns must have a RMA number for processing.
- Packages without a RMA number on the outside of the package will not be accepted.
- Products received after 30 days will be returned to the customer and freight billed to the customer’s credit card.
RETURN PACKAGING – Repack the product in its original packaging, with all manuals and related materials. Place the package product in a protective outer box. The RMA number must be clearly marked on the outside box / package.
Please Note: We must receive all original products in order to process your return or exchange. Lemuria Technologies is not responsible for products that are damaged due to poor packaging or lost shipments. Remember to keep your Tracking Number.
RETURN SHIPPING CHARGES – The customer is responsible for shipping Charges on returned products, Lemuria Technologies will match your shipping method on your replacement or exchange product(s). If the return is our mistake, we will refund the shipping cost. We recommend shipping via ground.
RETURN SHIPPING METHOD – Lemuria Technologies strongly recommends you fully insure your return shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide you with proof of delivery for your protection. Remember to keep your Tracking Number.
PRODUCT DAMAGED IN TRANSIT – If your product arrived DAMAGED in transit, it is best to REFUSE it back to the carrier attempting delivery. Please inform Lemuria Technologies of the refusal. If you accept the package, make sure it is noted on the carrier’s delivery record in order for Lemuria Technologies to file a damage claim. Save the merchandise and the original box and packing it arrived in, notify Lemuria Technologies immediately to arrange for a carrier inspection and pick up of the damaged merchandise.
RETURNED PRODUCT CONDITION:
LIKE NEW CONDITION – All returned products must be returned 100% complete, including all of its components, all original boxes and packing materials, manuals, blank warranty cards and other accessories provided by the manufacturer.
INCOMPLETE, SCRATCHED or DAMAGED CONDITION – Lemuria Technologies reserves the right to refuse crediting the customer’s account and the product will be returned to the customer. The return freight will be billed to the customer’s credit card.